Track Your Order

When an order ships, Kenshuw sends a shipping confirmation to the email address provided at checkout. When tracking is available, the confirmation includes the carrier name and tracking number or tracking link.

How to track an order

1. Open the shipping confirmation email sent by Kenshuw.
2. Select the tracking link or copy the tracking number.
3. Use the carrier's official tracking page to view the latest delivery updates.

When tracking becomes available

Tracking information may take up to 48 hours to update after the shipping confirmation is sent. A “label created” status means the carrier has received the shipment information but may not yet have completed its first physical scan.

Order processing and delivery

Orders are normally processed within 1–3 business days. After processing, standard U.S. delivery normally takes 3–8 business days. Processing and delivery estimates exclude weekends and U.S. federal holidays and may be affected by carrier delays or severe weather.

No shipping confirmation received

Check the spam or junk folder and confirm that the email address used at checkout is correct. If the processing period has passed and no shipping confirmation has arrived, contact hello@kenshuw.com.

Delayed, lost, or incorrectly delivered orders

If tracking has not updated for an extended period, shows delivery at the wrong location, or reports delivery but the package cannot be found, first check the delivery area and contact the carrier. Then email hello@kenshuw.com with the order number and tracking number so we can investigate.

Never post an order number, tracking number, delivery address, or other personal information publicly.