Contact Us

Our customer service team is available to help with product questions, order updates, shipping concerns, returns, refunds, and website assistance.

Customer service

Email: hello@kenshuw.com
Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding U.S. federal holidays
Response time: We aim to respond within two business days.

Business address

Kenshuw
Attn: Nikhil Ranjit M
19264 Kerwin Ranch Ct
Saratoga, CA 95070
United States

Order assistance

When contacting us about an order, please include your order number and the email address used at checkout. Do not send full payment-card details, account passwords, Social Security numbers, or other sensitive identification information by email.

Returns

Please request return authorization before mailing an item. The return instructions and correct return destination will be provided after the request is reviewed. See our Return and Refund Policy for eligibility, time limits, and shipping-cost information.